Terms and Conditions

Shipping and Other Charges

Only Gauteng deliveries are made. Collections are welcome. Some areas, like farms, A/H and outlying areas, may be more expensive and in these instances, there will be an addition to the standard fee. Delivery charge is only an estimate and can be confirmed once we have the delivery address

 

Important Info:

  • Most items and colours are in stock and delivery can take place between 1 and 3 days, depending on delivery schedules
  • At times when fabric availability is a problem, delivery can be delayed but will take place within 14 days
  • Items ordered and paid for must be collected within 14 days. Storage fees of R500 per month or part thereof shall be charged for items not collected
  • All non-regular stock ("special orders") to be paid in full, at time of order
  • Fabrics for special orders may not be supplied by customer
  • During the December festive season factories generally close between 15th December to 10 January.
  • Although we keep a warehouse with stock there are always some items that are sold out before the factories re-open, this may cause delays of up to end of January. Please check with us if this whether this will be applicable to your order

 

Warranties and return policy

Warranties

  • All our couches have a 1-year warranty for the stitching and the frame
  • Bed warranties are dependent on the bed you have purchased as these vary between manufacturers. Please check the description on our website
  • Our Sleeper Couches have a 30- day service warranty. These items are not intended to replace a bed
  • Warranties do not include free collections nor loan goods
  • The warranty includes a 30 - day warranty on foam for factory defects - please inspect your product at the time of delivery / collection
  • Fabrics do not have warranties
  • Please refer to the specific item for description of recommended use of couches and beds

Returns

We will only consider returns if your dissatisfaction is raised in writing within 7 days of receiving / collecting your goods. After this period our standard service warranty will be applicable - as it applies to the goods purchased.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.

A handling fee of 20% of the product's purchase price may be charged in addition to the standard delivery / collection fee.

To raise any complaints / dissatisfaction, kindly send an email to info@thatcouchplace.com

Refunds (if applicable)

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund
  • If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment

Exchanges 

We only replace items if they were defective or damaged at the time of delivery / collection. Exchanges can only be made for the exact same item originally purchased.

Late or missing refunds (if applicable)

  • If you haven’t received a refund yet, first check your bank account again
  • Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted
  • If you’ve done all of this and you still have not received your refund yet, please contact us at info@thatcouchplace.com

Sale and Demo Items

Only regular priced items may be refunded, unfortunately sale and demo items cannot be refunded

Shipping / Return address

To return your product, you should do so to: That Couch Place, 2 North Road, Riverbend, Kya Sands, Johannesburg, Gauteng, 1951, South Africa.

You will be responsible for paying for your own shipping costs for returning your item. Shipping / collections costs are non-refundable. If you receive a refund, the cost of return shipping / collection will be deducted from your refund.

 

Payment:

  • We accept Cash, Credit Cards and EFT payments. These payments should be made prior to or upon delivery
  • Costs and charges for delivery are excluded from the item price
  • All items to be paid in full on collection or delivery and remains the property of That Couch Place until fully settled
  • Items not paid in full at the time of delivery will be returned to our shop and a delivery fee will be charged regardless